Fraud Alert
Protect yourself from online scams that misuse the EPEVER name, logo, or product images. Learn how to recognise fraudulent activity and verify official EPEVER communication.
How to recognise fraudulent activity
Fake websites
Scammers may copy the EPEVER look and feel on a domain that is slightly misspelled, uses extra words, or ends in an unusual top-level domain. Always check that you are on an official EPEVER domain before entering personal or payment information.
Unofficial email addresses
Legitimate EPEVER business emails come from verified EPEVER domains. Be cautious of messages sent from free webmail services, or addresses that alter a real EPEVER address by adding letters, numbers, or different domains.
Suspicious payment requests
EPEVER does not ask customers to transfer money to personal accounts, cryptocurrency wallets, or third-party payment services outside the official webshop checkout. Be wary of pressure to pay urgently, unusually large discounts, or requests to bypass the normal order process.
Fraudulent social media accounts
Fake profiles may use the EPEVER name or logo to run promotions, ask for account details, or direct you to scam websites. Cross-check handles, follower counts, and post history against the official EPEVER social media accounts linked from this site.
Dangerous links and attachments
Do not open unexpected attachments or click links in suspicious messages. Hover over links to inspect the destination URL, and do not download software or invoices that were not requested through an official EPEVER channel.
Verify official EPEVER information
The safest way to confirm product information, firmware, support articles, and company news is through EPEVER's official website. The EPEVER webshop is the authorised channel for online orders, pricing, and customer support on this domain.
If you receive a message that claims to be from EPEVER but is not sent from an official EPEVER domain or linked account, treat it as unverified. When in doubt, use the official Contact page instead of replying to the message.
What to do if you suspect fraud
- 1Stop all communication with the suspected party. Do not transfer money or share passwords, ID documents, or financial information.
- 2Keep records such as screenshots, emails, chat logs, invoice images, and payment instructions. These are valuable evidence.
- 3Contact your local law enforcement and report the incident through the relevant national fraud reporting channel.
- 4Notify your bank or payment provider immediately if you have already made a payment or shared card details.
- 5Reach out to EPEVER through the official Contact page if you are unsure whether a communication really came from us.